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Privacy Policy

This policy sets out how we use and protect any personal information that you give us when you use this website. If you have any questions about this policy, please contact our Company Secretary at 0208 210 5000 before using this website.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes. This policy is effective from 1 January 2007.


What information do we collect?


In general, you can use this website without giving us any information.
We will not collect any information about individuals except where it is knowingly provided by them. Examples of such information are:
your name;
your mobile telephone number;

your email address; and
your occupation and place of work.

What do we do with the information we collect?

We will use this information to provide you with materials or information that we feel may be useful to you or your business. We may also use it for the purpose of internal record keeping and to improve our products and services.

Direct Marketing

We would like to provide you with information about new products, promotions, special offers and other information which we think you may find interesting. We may send you such information by mail, telephone or fax unless you have registered with the appropriate Preference Service. When you provide us with information, you will be given the option to let us know that you do not want your information used for direct marketing purposes. If you request this option, we will not send you any direct marketing.
You can change your mind at any time by contacting our Data Protection Compliance Officer at data.protection@coats.com or on 020 8210 5000.

Email marketing


We would also like to provide you with the information above by email. However, we appreciate that email “spam” has become a problem in recent years. If you are a customer or you have previously asked us for information on our products, we may send you information on our range of products by email, unless you have asked us not to do so. If the reason you have given us personal information is to receive email information from us, we will continue to provide this information by email unless you ask us not to do so.
Otherwise, when you provide us with personal information, we will ask you whether or not you are happy for us to send you this kind of information by email.7
If you decide at any time that you no longer wish to receive marketing emails from us, please contact our Data Protection Compliance Officer at data.protection@coats.com or on 020 8210 5000.
We may share non-personal aggregate statistics (group data about out site visitors’ traffic patterns) with partners or other parties. We do not, however, sell or share any information about individual users.

How to get copies of or amend the information we have collected

You may request details of personal information which we hold about you under the Data Protection Act 1998. A fee of £10 will be payable. If you would like a copy of the information held on you, or would like to correct any information we hold, please write to our Data Protection Compliance Officer at data.protection@coats.com.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.



We may link to other websites which are not within our control. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.

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