Home About Us Contact Us Event Calendar
 
faq's
  Coats logo
 
home + faq's
 
SEARCH   
   

crochet
products
embroidery
stitching
 

Frequently Asked Questions

We have listed a series of frequently asked questions below to help you with any queries that you may have. Simply click on a question to find the answer. Please contact us direct if you have a specific enquiry.

I have seen a cross stitch/tapestry kit in a cross stitch magazine that I would like to complete. How do I order this from you?

I have recently purchased one of your kits. What can I do if I don’t have enough threads or find a skein missing, for example?

I have mislaid/damaged my chart and would like a replacement chart. Is this possible?

I have started knitting a sweater using Patons yarn and have discovered I do not have enough to finish my garment. I went back to my local shop only to find that she has no stock of this yarn remaining. What can I do?

I once knitted a pattern from a Patons leaflet in the 1960’s. I wondered if you could trace this leaflet for me as I would like to knit this garment again?

I understand that there is a free chart available for Forever Friends. Can you tell me how I would be able to receive this as I find this character quite adorable?

I have a chart I would like to stitch, but is for evenweave fabric and I want to work on aida. How can I work out what count aida to use?

I have just purchased a kit that is worked on Navy aida.  I have never used a dark coloured fabric before, and am finding it difficult to work as the holes are hard to see. Do you have any suggestions that would make this easier for me to work?

I have just started doing cross stitch and my instructions state to start in the centre of the chart.  Is there a simple method I can use for this?

I have found a design that I would like to stitch but it is using metallic threads. I have tried these before and find them difficult to control. Can you suggest anything which may help?

Could you give me any advice on keeping my tension correct whilst stitching?

Do you have a catalogue available of all the kits that you produce, if so how can I receive one please?

I have just bought a knitting leaflet and yarn from my local retailer but I am having difficulty in understanding the instructions. Would you be able to help me?

I have recently bought one of your kits, but feel that the fabric contained in the kit is not large enough to work the design, the chart that is contained in the kit appears to be nearly twice the size of the fabric and would therefore not fit on the piece of fabric. Is this right?

Could you help me with the kit I have just purchased? It has a large area worked in half cross stitch and I have been wondering which way the half cross stitch should be worked?
   
 

questions & answers

 

I have seen Anchor stitch kits in a magazine and in the website and I would like to purchase them. How do I order this from you?

Unfortunately, we do not have a mail order service for Anchor stitch kits. However, if you contact Anchor Design studio at Bangalore and give our team the details of the city /town where you want to purchase the products then they will be able to provide you a list of outlets from where purchase can be made.

back to top

I have recently purchased one of your kits. What can I do if I don’t have enough threads or find a skein missing, for example?

Customers who find themselves with insufficient threads or find an element missing from their kit should Anchor Design studio at Bangalore. The team will take the kit number and shade number together with your name and address. They will then either forward you the threads directly or contact the manufacturer of the kit and have them forward the required product to you.

back to top

I have mislaid/damaged my chart (instruction slip) and would like a replacement chart. Is this possible?

Yes. Call Anchor Design studio at Bangalore, give the team the kit reference number along with your name and address. They will ensure that you receive a replacement.

back to top

I have started knitting a sweater using Anchor knitting cotton thread and have discovered I do not have enough to finish my garment. I went back to my local shop only to find that she has no stock of this knitting cotton thread remaining. What can I do?

Please call Anchor Design studio at Bangalore and give the team details of article number, shade number and the details of the city /town where you want to purchase the product. The team will check with our warehouses across the country and let you know whether we have any remaining stock. If we do, we will be able to forward you the contact number of the Coats India branch to which the warehouse is attached. You may further contact the concerned branch and get the details of the availability of the product.

back to top

I have a chart I would like to stitch, but is for even weave fabric and I want to work on aida. How can I work out what count aida to use?

Cross stitch on even weave fabric is worked over two strands of thread, so fabric with a 28 HPI count, i.e. 28 holes/threads per inch, will create 14 stitches per inch, the same as 14 HPI aida. Halving the HPI of even weave gives you the equivalent aida HPI, so it is easy to convert from evenweave to aida, and vice versa.

back to top

I have just purchased a kit that is worked on Navy aida. I have never used a dark coloured fabric before, and am finding it difficult to work as the holes are hard to see. Do you have any suggestions that would make this easier for me to work?

There are several things you could try to make it easier. First make sure that you are working in good lighting conditions and use a lamp that simulates daylight if you can. Use a magnifier, and work with something white - a sheet of paper or pillowcase - on your lap to show through the holes. Alternatively, work with a light source behind your stitching. Some of the lamps can be attached to some frames and shine behind the fabric.

back to top

I have just started doing cross stitch and my instructions state to start in the centre of the chart. Is there a simple method I can use for this?

All of our charts are marked with an arrow at the top and sides of the design, to make it simpler to find the centre. Draw one line down and one across the chart based on these arrows. The point where they cross is the centre of the design.

back to top

I have found a design that I would like to stitch but it is using metallic threads. I have tried these before and find them difficult to control. Can you suggest anything which may help?

When stitching with metallic thread, use shorter lengths of thread (no longer than 30cm) and use a slightly larger needle that makes a bigger hole in the fabric. This can help prevent the thread getting entangled in the eye of the needle as it passes through.

back to top

Could you give me any advice on keeping my tension correct whilst stitching?

You need to work your stitching with a hoop or frame as this will keep your fabric at a consistent tension and makes for much neater stitches. This also stretches the fabric and therefore the holes are slightly larger, making stitching much easier.

back to top

Do you have a catalogue available of all the kits that you produce, if so how can I receive one please?

We do have an Anchor kits catalogue and Anchor printed canvas catalogue, you can view and download the same from our website – www.coatscrafts.in in the section of “products - hobby page”.

back to top

I have recently bought one of your kits, but feel that the fabric contained in the kit is not large enough to work the design, the chart that is contained in the kit appears to be nearly twice the size of the fabric and would therefore not fit on the piece of fabric. Is this right?

It is likely that the fabric size will be the size required. The chart that is contained in the kit will be much larger than the finished design. These are enlarged to make them clearer to follow and therefore make your stitching much easier.

back to top

Could you help me with the kit I have just purchased? It has a large area worked in half cross stitch and I have been wondering which way the half cross stitch should be worked?

This is entirely up to the individual. You can use the bottom half of your cross stitch or the top half, but providing you keep the sequence of the way these are stitched, there is no right or wrong way to work this.

back to top


 
 
 
Coats.com Coatscrafts.com Sitemap FAQ's Legal Privacy Statement